Yes, BIVO offers shipping within all Saudi cities.

No, we currently ship inside Saudi Arabia only, but international shipping will be available soon.

Your order will be processed within a day, and delivered within 1 - 4 business days, depending on your location.

Shipping fees vary by your city or country. The total cost will be displayed before order confirmation.

BIVO Partners with the best shipping companies locally and worldwide.

We prepare your order within 1 to 4 business days. Please note that weekends and official holidays are excluded.

Once your order is ready, you will receive a confirmation email, followed by another email containing your tracking number, which you can use it to track your shipment.

If you do not receive your order within 14 days, please contact us and our team will be happy to assist you.

• Yes, we can process a return label for you within 3 days of receiving the product.
• Returned items should be unused, undamaged, and in their original packaging.

• Yes, you can exchange your BIVO product within 7 days of receiving the product.
• The product must be unused and in its original condition.

• Customers will NOT be charged for shipping when returning or exchanging the product within 3 days.
• In case of damaged or wrong orders, BIVO will shoulder the cost of shipping.

To request a return or exchange, please contact us via email or through our Contact Us page.

Refunds will be returned to the original form of payment within 3-7 business days after we receive your product and check its condition. Read more

BIVO uses high-quality stainless steel and BPA-free materials. We use grade 304, which is known as food-grade stainless steel.

Yes, BIVO is engineered with double-wall vacuum insulation. It keeps your drinks hot or cold for up to 12 hours!

Yes, BIVO products are specifically designed to be completely safe for both hot and cold beverages, as they are made from eco-friendly, food-safe materials.

Yes, BIVO produces leak-proof and non-spill tumblers and thermal cups.

Yes, you can. However, we recommend keeping a gap at the top to prevent pressure and splashes.

Hand washing is highly recommended. Avoid using the dishwasher or strong bleach for cleaning.

No, it's not recommended. The extreme cold temperature can damage the insulation performance.

We recommend choosing the product that fits your lifestyle:

• For hot drinks (coffee or tea): Choose the Everyday Mug or Dai Bottle, featuring a smaller capacity and lightweight design, or the Mazaj Bottle, offering a medium capacity, lightweight build, and multiple lid options.

 For juices and water: The Rawaq Tumbler is your smartest choice, with a larger capacity to keep your drink refreshingly cold or hot for long hours.

Coming soon! We are working on customization options to reflect your personality and identity.

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Kindly contact us via email or through our Contact Us page.

Our customer service team is ready to answer all your inquiries Sunday to Thursday, from 9 AM to 6 PM. (KSA time).

Yes, you can edit your order within 24 hours of placement. We will do our best to accommodate your request as long as your order has not been shipped yet.